Basic version
Application
1. When in the application, press the scan button in the middle of the application toolbar.
2. Capture the MRZ code on the guest’s personal document within the phone frame. On identity cards, the MRZ code is located on the back in three lines, while on passports, it is usually found at the bottom of the page in two lines, along with the picture.
Once the application reads the code, the details will automatically show in the application.
3. Adjust the necessary information (arrival and departure date and time) accordingly and press save or scan the next ID.
4. When a green check mark appears next to the guest, it means the guest has been successfully sent to eTourism.
1. Start by pressing the plus sign in the bottom right corner to create a reservation
2. Fill in the basic reservation details:
3. Start adding new guests to the reservation by pressing the camera for scanning or the pencil for manual entry.
4. Capture the MRZ code on the guest’s personal document within the phone frame. On identity cards, the MRZ code is usually located on the back, while on passports, it is typically found at the bottom of the page in two lines. Once the application reads the code, the details will automatically populate in the application.
5. The arrival and departure date and time are pre-set based on the reservation date and time, so all that’s left is to press save or scan the next ID.
6. When a green check mark appears next to the guest, it means the guest has been successfully sent to eTourism.
In the SnapGuest application, press the logo in the bottom right corner. The camera will appear on the screen. Capture the MRZ code on the passport or identity card, and wait for the guest’s details to appear on the phone. Verify the details and select send or scan the next document. A green checkmark next to the guest indicates that the guest has been successfully sent to eTurizem.
The SnapGuest application reads the machine-readable zone (MRZ) on passports and identity cards. Since MRZ codes are international, they apply to documents from all countries. When a guest’s documents do not contain an MRZ code (driver’s licenses, old Italian and Greek identity cards), you need to manually enter the guest’s details into the application.
Passport: Capture the MRZ code. Place the front part of the passport under the camera.
Identity card: The MRZ code on identity cards is usually located on the BACK.
After installing the application on your phone, create your new SnapGuest user account first. To link it with eTurizemin the application settings, choose “Manage AJPES Accounts,” press +, and add your AJPES user account. All your active accommodation facilities, for which your AJPES username is authorized to report guest data, will be imported into the application.
The SnapGuest application reads guest data from the document in one second. If not, try the following:
CHECK INTERNET CONNECTION:
Often, both mobile data and Wi-Fi are enabled on the phone simultaneously. Try scanning documents with only one method of internet connection, either Wi-Fi or mobile data. Use the one with better internet quality.
ENSURE YOU’RE SCANNING THE RIGHT SIDE OF THE DOCUMENT:
For successful document reading, you need to capture the part of the document where the MRZ code (arrows, letters, numbers) is located. On a Slovenian identity card, it’s in three lines on the back, while on a passport, you can find the two-line code on the page with the picture. Capture the entire MRZ code on the screen.
MAKE SURE THE DOCUMENT AND PHONE ARE HELD PARALLEL AT THE SAME ANGLE:
Keep the phone about 15-20 centimeters away from the document. It’s crucial to hold both the document and the phone at the same angle. If the application doesn’t read the document data immediately, try slowly moving the phone closer or farther from the guest’s document.
CHECK THE LIGHT UNDER WHICH YOU’RE SCANNING THE DOCUMENT:
When scanning documents in poor daylight, turn on the flashlight in the top right corner of the camera before scanning.
If these tips don’t help, contact us to figure out the issue together.
You can use the SnapGuest application on multiple devices at the same time. Install the application on all desired devices and log in with your SnapGuest username and password.
SnapGuest’s guestbook provides a legally compliant, electronic guestbook accessible on your mobile phone.
According to the law, all accommodation providers must keep a guest book for the current and past calendar year, after which it must be destroyed.
SnapGuest serves as an electronic guest book accessible via your mobile device.
An electronic guest book is sufficient, so guest book exports are not necessary.
If you still want to export the guest book to a PDF document, you can do so in the application settings under the “export guestbook” tab.
IMPORTANT: Once you export the guestbook, you are responsible for legally storing and destroying the exported data. Snapguest d.o.o. is not responsible for the protection of your exported data under any circumstances!
In the application, press the SnapGuest logo in the bottom toolbar. The camera will appear on the screen. Capture the MRZ code on the passport or identity card and wait for the guest’s details to appear on the phone. Verify the details and press send. When the guest’s data is successfully forwarded to eTourism, a green checkmark will appear next to the guest.
If the guest doesn’t have a document with an MRZ code, manually enter the details. Press the pencil icon in the bottom right corner and enter all the necessary information in the empty fields.
Guests must be registered exclusively through SnapGuest because the SnapGuest application also serves as a legally compliant guestbook. Only by registering all guests through our application will your guestbook be complete.
IMPORTANT: eTourism deletes guest data 30 days from the date of guest departure, so eTourism cannot serve as your guest book.
You can edit guest information in SnapGuest even after the guest has been forwarded to eTourism.
No, guests do not need to be checked out. The departure information has already been sent to AJPES (eTourism) along with the arrival information. If the guest’s departure date and time change, you can quickly and easily update it in SnapGuest.
According to the law, every guest must be registered. If a guest refuses to hand over a personal document, you must register them with the police.
In accordance with the fourth paragraph of Article 4 of the Regulation on Guest Registration and Deregistration (http://www.pisrs.si/Pis.web/pregledPredpisa?id=PRAV12718), the host or a person authorized by them must report guest information via the SnapGuest application to the eTourism AJPES system no later than 12 hours after the guest’s arrival or departure (if the departure information is changed later or was not initially entered).
If you are registering guests retrospectively, be sure to enter the date and time of the guest’s arrival correctly. If you register a guest more than 12 hours after their arrival, the police will be notified. Such an error constitutes a violation, for which a minimum fine of €2,000 is prescribed.
SnapGuest automatically retrieves data about your accommodation facilities from eTourism. Once your accommodation facility is registered in the Register of Accommodation Facilities (RNO) and eTourism is activated (your AJPES username is added as a reporter), the SnapGuest application automatically obtains all necessary data about your accommodation facility.
When adding a new accommodation facility to the SnapGuest application alongside existing ones, after successfully registering the new facility in the Register of Accommodation Facilities on AJPES (RNO) and activating eTourism, you need to select “synchronize data” in the application settings.
You can renew your license yourself by paying via credit card. In the settings or through a message in the application, go to the web payment page, select the property for which you want to pay the license fee, and proceed with the payment. You can use the application for registration immediately after successfully completing the online payment.
SnapGuest will obtain data about the official number of beds in the accommodation facility from your AJPES account and take it into account when calculating the license fee.
The registration of accommodation providers is publicly available on the eTourism website. You can find it at: https://www.eturizem.si/turisticna-vodenja/seznam-vseh-registriranih-ponudnikov.php
Additional help and information:
The old app no longer meets modern technical standards, which is why license renewals will only be possible through the new app starting this year.
For users whose licenses have already expired, we have extended the validity until August 31, 2024, to allow sufficient time for the transition.
If you require more time for the switch, please contact us at info@snapguest.si and we will be happy to assist you.
AJPES Portal
You can watch the registration process on the AJPES web portal in the following video: https://www.youtube.com/watch?v=wRQIZs06Wp0
The registration of your accommodation facility in the Register of Accommodation Facilities (RNO) is shown in the following video: https://www.youtube.com/watch?v=hbAJCK6BliQ
To add a reporter to eTourism, follow the procedure shown in the video. You need a qualified digital certificate (KDP)!
https://www.youtube.com/watch?v=06zy7vyoCeQ
NEW: For the reporter, enter only your AJPES username!
There is no need to change anything in the SnapGuest application. You also do not need to inform us that you are currently not renting out accommodations. When you start renting out accommodations again, you can start using the application in the same way as before.
Important! Do not delete the Snapguest application from your phone during inactive periods, as it serves as a guest book. Also, do not delete your accommodation facility from the register of accommodation facilities. It is enough to DEACTIVATE yourself as the provider of accommodation services in the Register of Accommodation Facilities.
If you closed your accommodation business at the end of last year and are starting or have started renting out your accommodation facility again this year, you need to follow these steps to activate guest registration via SnapGuest:
STEP 1: REGISTER IN THE BUSINESS REGISTER
Register again as a provider of accommodation services in the Business Register of Slovenia, where you will also receive a new registration number.
STEP 2: TAKE OVER THE EXISTING FACILITY IN RNO (your existing 6-digit RNO ID number)
As a provider of accommodation services with a new registration number, take over your existing inactive accommodation facility in the Register of Accommodation Facilities, which you deactivated last year when you ceased providing accommodation services. There are three options for this step:
STEP 3: ACTIVATE ETURIZEM AND ADD A REPORTER
Providers with a new registration number should activate eTourism and add their AJPES username again as the reporter.
You can refer to the following video for assistance in adding a reporter to eTourism
Monthly reports
Even if you use SnapGuest to report guests, you still need to submit a monthly report. Complete it in the “monthly reports” tab. You need to enter 4 pieces of information: the status of the facility (open, closed), the number of days the facility was operational, the number of sold indivisible units, and the number of auxiliary beds. Reports are submitted between the 1st and 10th day of the month for the previous month.
If you use SnapGuest in “reservation mode,” all necessary fields for submitting the report are already automatically filled.
At the beginning of each month, you will receive a message in the application informing you that the monthly report is ready. Fill in the missing data and press the save button. The monthly report will be automatically forwarded to eTourism.
The number of sold indivisible accommodation units is defined by the number of days the unit was sold or occupied.
For example:
If a four-person family stays in an apartment for 5 nights, again, this counts as 5 sold units for the month.
Monthly reports are submitted between the 1st and 10th day of the month for the previous month. Submitting monthly reports for more than a month ago is not possible!
If you forgot to submit the monthly report for the past month or months via the AJPES portal, which is then forwarded to the Statistical Office of the Republic of Slovenia, you can send the data, which you fill in the monthly report (report status, number of days the facility operated in the month, number of sold indivisible accommodation units, and number of additional or auxiliary beds) for each month separately to the email address: turizem.surs@gov.si.
City tax
The tourist tax is paid by every provider of accommodation services to the municipality where the accommodation facility is located. Some municipalities send a bill (payment order) to those liable for the tax, while others have not yet established this system.
If you have entered the correct amount of tourist tax and have registered all guests exclusively through SnapGuest, the calculation of the tourist tax in the application is the same as the amount you are obligated to pay to the municipality.
The tourist tax remains the same in eTourism for the duration of a guest’s stay. Therefore, if your guest arrived from Thursday to Saturday and the tourist tax changed on Friday, eTourism will charge the guest for both nights at the old rate. In the SnapGuest application, the tourist tax is displayed and calculated the same way as in eTourism (the amount your municipality will receive).
In the event of a tourist tax increase, it is the user’s responsibility to enter the new tourist tax value into the SnapGuest application. In the accommodation facility settings under the “tourist taxes” tab, you need to enter the new tourist and promotional tax amounts and the start date of the new tourist tax validity period.
CASH REGISTER
Our cash register system, developed by SnapGuest, is the perfect choice for short-term rental hosts! It’s fully tailored to the needs of accommodation providers – you can quickly enter the reservation amount, easily add the tourist tax or any custom item directly to the invoice. With just three clicks, the invoice is issued and can be sent to the guest’s email with one more click. Export files for accounting are available, along with an extended web version for use anywhere. The system is secure, reliable, fully compliant with Slovenian regulations, and designed specifically for hosts.
To successfully register and activate the fiscal cash register, we kindly ask you to prepare and provide the following data and documentation:
Once you have gathered all the required information, please send it along with the dedicated digital certificate file and the corresponding password to the following email address:
info@snapguest.si
Upon receipt, our team will activate your fiscal cash register and contact you to provide a walkthrough on how to issue invoices and use the cash register within SnapGuest.
You can watch the registration process at the following video link: https://www.youtube.com/watch?v=VTS-x9eNYIA
You can watch the login process at the following video link: https://www.youtube.com/watch?v=RmUqh8Cu-HU
Invoice customization is available on the online cash register platform. You can watch the process at the following video link: https://www.youtube.com/watch?v=FU4ffmQ_Klo
Adding new items is available on the online cash register platform. You can watch the process at the following video link: https://www.youtube.com/watch?v=DXFAc9ikU8I
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